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About Us
Welcome to the Cleaning and Catering Direct website. Please review these Site Terms of Use, which govern your use and purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site.
Our Contact details:
Cleaning & Catering Direct
Brooklet Brimstage, Wirral, Merseyside CH63 6HE United Kingdom
Phone: 0151 3425579
Fax: 0151 3425310
Email: admin [at] cleaningandcatering [dot] co [dot] uk
VAT number 812916142
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept all major credit and debit card payments.
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Shipping And Handling
All deliveries are free of charge over a £100.
Delivery times are normal 3 to 4 working days.
If you have questions about delivery, please ring our customer service team on 0151 3425579 and we will be glad to assist you.
UPON DELIVERY PLEASE THOROUGHLY INSPECT THE GOODS AND REPORT DAMAGES, ERRORS OR FAULTS IN THE ORDER TO US AS SOON AS POSSIBLE. IN THE EVENT THAT GOODS CANNOT BE INSPECTED ON DELIVERY THEN SIGN FOR THEM AS "UNEXAMINED"
Report damages, faults or errors to customer services telephone 0151 3425579 between the hours of 9am - 5pm GMT or email customerservices@cleaningandcatering.co.uk In the unlikely event of damage, fault or error you will be entitled to an exchange or full refund. Refunds will be made within 5 working days of our agreement to do so. Report any damage or incomplete deliveries in writing within 7 days of receipt of goods.
Cleaning and Catering Direct shall not be liable for any delay howsoever caused. If the buyer fails to take delivery of the goods for any reason or fails to give the company adequate delivery instructions at the time stated for delivery the company may store the goods until actual delivery.
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Tax Charges
The prices advertised on this Site are for orders placed through our Site facility and exclude VAT @17.5%
Prices and the availability of items are subject to change without notice.
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Credit Card Security
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
www.cleaningandcatering.co.uk is powered by the WorldPay payment system which uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, the WorldPay servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
The transfer of the purchase details from the retailers site to Worldpay are encapsulated using WorldPay encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.
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Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
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Reaching Us
If you need to reach us, please email us on admin [at] cleaningandcatering [dot] co [dot] uk, alternatively, you can call on 0151 3425579 (International +44 0151 3425579) or fax us on 0151 3425310 or write to us at Brooklet Brimstage, Wirral, Merseyside CH63 6HE United Kingdom
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Privacy Policy
Cleaning and Catering Direct takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.
Cleaning and Catering Direct is committed to keeping customer information confidential and used solely for the purpose of serving you better.
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Returns Policy
Report damages, faults or errors to customer services telephone 0151 3425579 between the hours of 9am - 5pm GMT or email returns@cleaningandcatering.co.uk In the unlikely event of damage, fault or error you will be entitled to an exchange or full refund. Refunds will be made within 5 working days of our agreement to do so. Report any damage or incomplete deliveries in writing within 7 days of receipt of goods.
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